Check if your vehicle has a signal connection – this can be done by tuning to Preview Channel 184 to confirm if you can hear audio. If you can hear audio, this establishes your radio has a connection to our satellite(s).

If you are able to hear audio on the Preview Channel, we can send a signal request to your radio.

If you do not hear audio on the Preview Channel, you will need to contact your dealership directly for additional support.

This could be due to a couple of reasons:

• Your subscription may no longer be active. Log in to the Online Account Center to check the status of your account, view and pay your bill, and manage or reactivate your subscription. 
• If you are missing channels or have recently subscribed, you may need to resend a signal to your radio. Be sure to have your Radio ID handy.

Yes, if you are replacing your radio with an existing/old radio, there is a $15 fee. However, the second radio (the one to which you want to move your paid service) cannot already be active on any other service (including a trial subscription) at the time you perform the replacement. Nor can a trial subscription be transferred from one radio to another.